All Wilde Mode items are handmade to order to your chosen measurements and are created especially for you once your purchase is placed.
Our usual turnaround time is approximately 2 weeks. During busy or festive periods, this may extend to up to 6 weeks, so please order in plenty of time.
Because each item is made specifically to the size selected at checkout, we are unable to offer refunds or free exchanges for change of mind or fit issues, unless an item is faulty upon receipt.
Please read carefully before placing your order:
All designs, colours, prints, and sizing information are clearly shown on each product page
Size guides are provided to help you measure accurately
By completing your purchase, you confirm that you are happy with your selected design and size
As items are made to order, responsibility for selecting the correct size lies with the customer.
If your item arrives faulty, damaged, or made incorrectly, please contact us at orders@wildemode.com within 48 hours of delivery, including clear photos.
Once confirmed, we will arrange a repair, replacement, or refund, depending on the issue.
This does not affect your statutory rights in relation to faulty goods.
We are unable to offer free exchanges or refunds for the following:
Change of mind after purchase
Not liking the design, print, or colour
Ordering the wrong item
Items that do not fit as expected
This is because each item is handmade specifically for you and cannot be resold.
If you would like an item remade or exchanged due to a design preference change or fit issue, we offer this as an optional service, subject to a 30% remake/restocking fee.
This fee helps cover materials, labour, and production time.
Conditions of this service:
The original item must be returned to us
Customers are responsible for return postage
Items must be unworn, unwashed, and returned in a clean, hygienic condition
All returned items will be checked on receipt before approval
The 30% fee must be paid before production begins
Remakes and exchanges are subject to availability
If an item is returned and found to be unsuitable (for example, worn, washed, damaged, or soiled), we reserve the right to refuse the remake or exchange.
Wilde Mode operates on a slow fashion, made-to-order model. Each piece is cut, sewn, and finished by hand by our small team.
This policy allows us to:
Protect handmade labour
Reduce waste and overconsumption
Continue creating ethical, sensory-friendly clothing
Thank you for supporting independent, handmade fashion 🦋
